As per my previous entry, i lodged a complaint to COMFORT regarding an unpleasant incident. They replied me.

Dear Ms Lim

I refer to your complaint lodged on 6 August 2007 regarding your unpleasant encounter with the driver of the above-mentioned taxi.

First of all, I would like to convey my sincerest apologies for the frustration you were put through in this incident.

In this case, the driver was given a warning for his poor attitude towards you and failing to ensure that he have sufficient small change with him. He was firmly reminded to improve on his service or risk losing his hiring agreement with the company. The complaint has been filed into his service record and we will monitor his performance closely.

Once again, we hope you can accept our humble apologies.

Thank you for your valuable feedback. We will continue to reinforce communication and training efforts to push up service levels by all our drivers.

I was telling the “Ang” about the reply and he was saying i should not have gone to the extent of complaining.

Sometimes i dun see eye to eye with him. To me, i believe that the good should be complimented and the bad should be punished. But to him, he thinks that i should not kick up a big fuss.

Well, i dun only make complaints ok. If i encounter good service i will make sure i send in emails to compliment the person in context.

After reading the reply (and after i simmer down), i do feel bad that if my complaint will risk the driver his hiring agreement but if certain warning can improves the service, i see the need in it.

*Bleah* to the “Ang”