Went to a trial facial at this place call Wellness Village. Tot that if price is reasonable, i may consider going there monthly since its near my company.
And my 1st impression is that the place looks comfortable enough. BAD Choice!!!!!
At first, there was this beautician who started accessing my face then after cleansing, another beautician came in and i was “given” to her. No instructions were given, no re-assessing of my face. Then the 1st assessment do for fun ah??
Nvm, then i told her i had eyeliner on my lower lid and she said she will do a “double cleanse” but no loh….at the end of the facial, the eye make up is still there!!! U tell me clean??? Then when cleansing she was damn rough, getting the foam onto my lips and into my nostrils…i was waiting for her to clean me up but nope, happily just ignore so i told her to do so.
When cleaning my face of foam, she realli just brush the cloth over my face!!! Without touching my face i could already feel teh residue STILL on my face and i had to tell her to clean it thoroughly TWICE!!!! And she still dare answer me “Oh you like it rough” DUH!!! i just want my face to be freaking clean!!!
The last straw….the 2 rooms were separated by a sliding door and both beauticians used the products from the same station meaning the sliding door was opened the whole time. And it doesnt help that the customer next door was yakking and yakking non stop….i was dozing off during the massage and was freaking woke up by the laughter!!!!!
After the facial. the consultant was asking me how was the facial so i just told her everything….i wasnt expecting her to apologize or wat but she just told me “then u fill in the form and write loh” and promtly requested my credit card for bill. I was contemplating not to pay for it loh but thinking i DID went through the facial so i paid for it.
NB!!! This is the worst facial i have ever been to……..
My plight of horror of changing my cover for my Nokia E90 came to reality when I visited the Nokia Service Centre at Century Square, Tampines.
On my first visit (24th Oct 09’), I asked if I could change the top cover of my handphone, and I was told to check in handphone, I asked how long it would take, and the Nokia Service Personnel informed that it would take about 10 to 14 days as the part would take that long to come in after being ordered. I then asked as to why I need to leave my handphone there for so long as it is not going to be repaired & neither is it spoilt. He just kept quiet. I told him that isn’t it abit illogical to leave a working handphone whilst waiting for the part to come in.. He just smiled and kept quiet again. He then asked me for my IC to fill out the reservation form to order the part for my handphone. I then asked him if I would be provided with a loan handphone when I send in mine, and he said when the part is in, they will call me & they will have a loan handphone for me to use.
A week later (31st Oct 09’), I received a call from Nokia Service Centre informing that the part had arrived and asked me to come down. When I arrived there, as I was about to handover my handphone, I asked for the loan phone, they told me they had no stock and that my phone would be ready the next day. I informed the lady, Fadilah, whom attended to me that, it is not possible for me to be without a handphone, as in family emergencies, business matters. But she kept saying that she will try to expedite. I kept on telling her that I can’t do without a phone & what’s the point of me even making the trip down if they don’t have a loan phone for me to use. She then kept on apologisng on her colleague whom attended to me, whom had stated that a loan phone would be provided when I send my phone in when the part arrives.
As I could not be without my handphone, I informed her that I would not be able to submit my handphone in and that I was very unhappy as the two Nokia staff has been providing contradicting information. I then called up Nokia Care to give feedback about the matter, and till today they have not called me back, whereby, the customer service staff whom answered my call said they would return my call in 24 to 48hrs..
A few days later, The Nokia Service Centre called me to ask me about the part that needed to be changed and she kept on insisting and asking me what colour was the part, I told her, that that information was on the reservation form and why are they calling me. She kept on insisting on knowing what colour the part was. I told her it was Mocha colour.
A day after, another Nokia personnel (Ms Doreen) asked me if I was changing my cover, and I told her that I am not as if this is the service that I have been getting, no point in keeping such a phone of such a brand that delivers such service. She then told me that I would need to check my phone in and she agreed with her staff, that a person would need to leave the phone there for that long a period just to change the cover. I told her that it is not practical and illogical to do so, as one would be without a phone. I ended the conversation totally unpleased with the service from Nokia Service Centre Staff. I hope that they would improve as they ar a leading brand in the market.